Every business has one thing in common, the never-ending search for one more customer. To help small businesses grow their customer base, Fran Tarkenton, CEO of GoSmallBiz.com, hosts a live broadcast that interviews successful entrepreneurs, authors, and business consultants regarding topics that can help in that goal.

I host each monthly session in a networking environment that brings small business personnel and community leaders together to make new contacts, exchange business cards, build relationships and participate in a business coaching session.

In one of these sessions, Shep Hyken was the interviewee. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.The topic that was discussed was “Customer Service Habits That Create Confidence With Everyone”. The discussion we as a group had was excellent.

Shep produces a weekly newsletter. If you would like to subscribe, go to https://hyken.com/.